Terms of Use

RISK WARNING

As with any asset, the value of Digital Assets can fluctuate significantly and there is a material risk of economic loss when buying, selling, holding or investing in Digital Assets. You should therefore consider whether trading or holding Digital Assets is suitable for you in light of your financial circumstances.

We are not your broker, intermediary, agent or advisor and we have no fiduciary relationship or obligation to you in connection with any Transactions or other activities you undertake when using the TrustPay Services. We do not provide investment or consulting advice of any kind and no communication or information that we provide to you is intended as, or should be construed as, advice of any kind.

It is your responsibility to determine whether any investment, investment strategy or related transaction is appropriate for you according to your personal investment objectives, financial circumstances and risk tolerance and you are responsible for any associated loss or liability. We do not recommend that any Digital Asset should be bought, earned, sold or held by you.

1. Introduction

1.1 About Us

TrustPay is a financial technology company building the bridge between digital assets and real-world payments. Our platform empowers users to buy, sell, exchange, send, receive, and accept cryptocurrencies effortlessly — all within one unified system.

At the core of TrustPay is the mission to make crypto usable in everyday life, whether for individuals managing their assets or businesses accepting global payments. With a focus on security, compliance, and instant settlements, TrustPay transforms the complexity of blockchain into a simple and trusted financial experience.

1.2 These Terms

By registering to open a TrustPay Account, you are entering into a legally binding agreement with us. These Terms govern your use of the TrustPay Services and explain who we are, how we provide our Services to you, how these Terms may be amended or terminated, and what to do if you experience an issue, along with other important information.

1.3 Additional Documents

These Terms refer to a number of additional documents which also apply to your use of the TrustPay Services. This includes our Privacy Policy, Risk Warning, Fee Structure, and Product Terms.

2. Eligibility

2.1 Eligibility Criteria

To be eligible to register for a TrustPay Account and use the TrustPay Services, you must:

• Be an individual, corporation, legal person, entity or other organisation with the full power, authority and capacity to access and use the TrustPay Services
• If you are an individual, be at least 18 years old
• If you act as an employee or agent of a legal entity, you must be duly authorised to act on behalf of and bind such legal entity
• Not have been previously suspended or removed from using TrustPay Services
• Not be a Restricted Person
• Not currently have an existing TrustPay Account
• Not be located in a jurisdiction where it would be illegal to access or use the TrustPay Services

3. How We Contact Each Other

3.1 How You Can Contact Us

For more information on TrustPay or if you have questions, feedback or complaints, you can contact us via our Customer Support team. It is important that you ensure that your contact details are correct and up to date.

3.2 How We Will Contact You

We will contact you using the details you provide to us. This may include contacting you by email, SMS, WhatsApp or telephone. If your contact details change, you must let us know immediately. If you do not, we will not be responsible if you do not receive information, notices or other important information from us.

4. TrustPay Services

4.1 Specific Product Terms

Once you have opened a TrustPay Account, you will be able to use the TrustPay Services in accordance with these Terms and the Product Terms that govern your use of each specific TrustPay Service.

4.2 Intra-Group Services

You acknowledge and agree that some of the TrustPay Services may be provided by TrustPay Affiliates.

5. Ownership of the Site

This Site and all of its content, including but not limited to all text, graphics, logos, button icons, images, software, and the presentation contained herein, belongs to TrustPay. The design and layout of this Site (the look and feel of the Site) is the exclusive property of TrustPay and may not be used, copied, distributed or displayed in any way. All trademarks, logos, or service marks, whether registered or unregistered, are proprietary to TrustPay.

TrustPay grants you a limited license to make personal use of the Site. You are not conveyed any right or license, by implication, estoppel, or otherwise, to reproduce, transmit, publish, license, modify, create derivative works from, transfer or sell any of the content or information contained within this Site. Your limited license to use does not include: (a) any resale or commercial use of the Site or its content; (b) the collection and use of any product listings or descriptions; (c) making derivative use of the Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods.

Any unauthorized use of this Site will terminate the limited license granted herein. Unauthorized uses of TrustPay's intellectual property may violate applicable laws including copyright laws, trademark laws, and communications regulations and statutes.

6. Changes & Accuracy of Information

Information on this Site may be changed or updated without notice. TrustPay may also make improvements and/or changes in the products, services, and programs described at any time without notice. TrustPay will make best efforts to maintain the Site up to date and to present accurate information. However, information on the Site may occasionally be imperfect, such as being obsolete or out of date, containing typographical errors or technical inaccuracies, or being incomplete. Use of information on the Site is at your own risk. Prices and availability are subject to change without notice.

7. Third-Party Links

TrustPay makes no representations about any other website which you may access through this one. When you access a non-TrustPay website, please understand that it is independent from TrustPay, and that TrustPay has no control over the content on that website. A link to a non-TrustPay website does not mean that TrustPay endorses or accepts any responsibility for its content, privacy policies, security, or use. It is your responsibility to take precautions to ensure that your use is free of viruses, worms, trojan horses, and other destructive items.

8. Disclaimer of Warranties

ALL INFORMATION IS PROVIDED BY TRUSTPAY ON AN "AS-IS" BASIS ONLY. TRUSTPAY PROVIDES NO REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NONINFRINGEMENT.

9. Exclusion of Liability

YOUR USE OF THE SITE AND ANY OF ITS CONTENT OR FEATURES IS AT YOUR OWN RISK. IN NO EVENT WILL TRUSTPAY NOR ANY OF ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, REPRESENTATIVES, EMPLOYEES, SUCCESSORS, OR ASSIGNS, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE OR CONTENT, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA, EVEN IF EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Law and Jurisdiction

These Terms of Use and your use of the Site are governed by the laws of the State of California without regard to its choice of law provisions. The courts of general jurisdiction located within California shall have exclusive jurisdiction over any and all disputes arising out of, relating to, or concerning these Terms of Use and/or the Site. These Terms may be modified by TrustPay at any time in its sole discretion, but only in writing. If any provision of these Terms shall be deemed unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.